Official government website of the Government of the Kingdom of Saudi Arabia
How to verify
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Registered with the Digital Government Authority under number :

20250414082

About the program

This program is designed to equip students with essential skills to deliver exceptional customer service. Students will learn how to listen effectively, understand customers, communicate verbally and non-verbally, manage expectations, and ensure customer satisfaction. The program also covers different types of customer service, including direct, indirect, social media, and phone support. Additionally, students will explore customer relationship management concepts and techniques. The program spans two years, comprising a one-year associate diploma, a two-year intermediate diploma, and two summer semesters of practical training.

Degree Awarded 

Program Duration

Practical Training

Department Supervising the Program

Associate Diploma (One Year)

Intermediate Diploma (Two Years)

66 Hours

4 Semesters

(Two Summer Semesters)

Program Unit

 

Dr.
-

Vision and Mission

Vision

Leadership and excellence in preparing a highly qualified professional graduate who meets the needs of the local labor market in customer services.

Mission 

Preparing qualified and distinguished cadres who have the knowledge, skills, and values ​​in the field of customer services that contribute to achieving development and serving the community according to the latest technologies and methods of education and training.

Objectives

  • Preparing qualified and distinguished cadres with knowledge, skills, and values ​​in the field of customer service.
  •  Preparing graduates who can use the latest technologies and are qualified to obtain professional and professional certificates.
  • Building community partnerships that contribute to serving the local community in the field of customer services.

Professional Certificates:

Customer Service Professional Certificate.